Impact On Satisfaction With Alternative Workplace †Free Samples

Question: Discuss about the Impact On Satisfaction With Alternative Workplace. Answer: Diagnosis and reflection Findings of the diagnosis The first assessment is known as non-verbal communication. Zhang and Venkatesh (2013) stated that 90% times people intend to communicate with others through non-verbal communication skills. These skills comprises of facial expressions, eye-contact, hand gestures and body languages. The test result shows that I have got 39 and this shows that I am an excellent communicator and my gesture is effective enough to make people easily involved with me. The result shows that my face is the most expressive body part while communication and my hands and upper portion of the body add more importance to a face-to-face interaction. I do not prefer to cross my arms over my chest and lean back as it shows the sign of boredom and the people communicating with me may feel uncomfortable. Moreover, according to me, people, who dressed nice, are more intelligent than unattractive people I also take care of the fact that I should not fiddle my hands or swing my legs continuously during the conversation a s it show my low interest. I also prefer to greet people formally first time and prefer to keep a distance of 25-50 cms while communication. The next psychometric test is for assessing the people skills self diagnosis that shows how effective soft skills should be person possesses to make their communication a success. The score after assessment I got is 58, which shows that I love to work with people and my performance enhances while working with others. I always prefer to fulfill my needs and that of the others while working together. However, I can improve some of the aspects to make myself more prominent and noticeable among the group members. The result of the psychometric test shows that sometime I go along with others decisions and this shows my incompetency to take effective decisions when people need my direction. This nature can also be seen through the fact that I always consider others feeling while taking a decisions. This will take some more time for me to come up to a particular solution. Thus, I can improve in the areas to be more controlled while taking a decision so that I can guide my subordinates and o ther members. The third assessment is related to the ability of giving a presentation in front of a group of people. Nwagbara and Reid (2013) stated that en effective presentation reveals the fact that the speaker need to be more prominent in the message that they intend to pass to others. A speaker needs to understand the interest while communication so as to put an impression on their mind. After the assessment I have receive the score of 54 that shows me that I am great in giving presentations. The content that I developed always matches the visuals that I have used and this enhances my presentation quality and help people to understand fast. I always prefer to make other understand what I want to express and deliver though the session and thus use examples as much s possible. I believe that some audience may not understand the concept and thus I insist them to ask questions. I always prefer to tell the people about the importance of the content that I have developed based on a situation. The e ffectiveness of my presentation reflects through the fact that I also make the audience aware regarding the importance of the content and tell them about the consequence is they continue without implementing the suggested changes for that situation. I believe that convincing people is important and this can be obtained through undersigning the perception of the audience, the way that they prefer and then indentify the most effective way using with people can be easily understand the concept. The fourth assessment highlights the self-perceived communication competency that reveals whether or not I am competent in communicating with friends, family and acquaintance. The score that I got is 83.33 in public communication, which is normal and can be enhanced. I have received a score of 66.66 that is also normal as people become more conscious while speaking in a meeting or gatherings. The score that I have received for group communication is 86.66 which also show a usual case. However, the score for dyad is 83.33 which is a good score and shows that I am quite able to speak in meetings. However, I become more conscious about the fact that may be the person is more knowledgeable than me rather than presenting my point of view on the topic of discussion. Though I am more comfortable I taking with my friends even it is in group or in person but the score 90 shows a normal case that should be above 99 as I can convey my message to them more easily. The last psychometric assessment illustrates the verbal self diagnosis that reveals my attitude while communicating with others. This assessment highlight the attitude to consider the nonverbal cues of other people, consider other persons frame of reference, consider the suggestion that other are giving and acceptability of the feedback that other people give. The score that I have received in this assessment is 105. This results show that I am ease at communicating with others. I just have to refine my skills so that more people can get influence. Through this assessment, I have found that I always pay attention to the non-verbal cue that other people are making. This helps me to understand whether or not they are interest while communicating with me. I always welcome the ideas that other are suggesting and also intend to incorporate it in my ideas so that they can also feel valued. Moreover, through this assessment I have also found that I give critical feedback to what others are suggesting and also accept my fault without any further justification to other, I believe this nature shows my co-operative nature and thus people desire to communicate with me more often. However, the negative trait that can be highlighted is that I am more comfortable in collaborative jobs and not in leading people as I considered everyones opinion and giving feedback to enhance the thinking. I should adopt some autocratic nature so that I can prosper in my career in future. Two key communication issues The assessment shows two key communications that I have found is that lack of autocratic nature that is more important in leadership styles when a critical situation arises. The other problem is to present the thoughts in a group discussion. The first case shows that I allow more people to share their concern on the topic of discussion and then take their feedback and suggestions. After that I provide my critical evaluation on the discussion and then implement an agreed upon solution. This nature represents me as an effective team member not a leader among others. Thus, I have to improve my leadership skills by taking effective decisions and convince other that the decision I have taken is the best. The next problem is to communicate in a group. I also have to face problem when I have to attend a meeting with a single person. It is my nature to think about the consequence of the meeting. I usually think that the person selected for the meeting is more knowledgeable and hence I hesitate to communicate initially. However, after some time, I become more comfortable and freely share my feeling to them. Two recent professional interactions The first incident is the team meeting about the problem that my organization is facing. All the hardware and the software are of recent technology and the machine we are using possess old platform and this is the reason that those products are not executing properly. In the team meeting rather than expression my thoughts on changing the old machines with new and asking for the management to allocate budget for the same, I ask every other people about their perception. This takes more time to come to the same conclusion that I have thought before. The time could have been saved if I present my suggestion and convince everyone to agree on my suggested solution. The problem of communicating in a meeting can be well illustration from the incident when I had to attend a meeting with a client, who is also a manager of the organization, whose project we are working on it. I was selected for attending the meeting as I am working on the project since one year. Initially I am afraid about the designation of the client as he is aware of all the crucial data. I hesitated to give the presentation initially and got confused but after sometime it become easy for me to communicate about the products and our future plans to the clients. However, I believe that attending meetings like this occasionally and often, I will be able to overcome my hesitation. This will also help me to improve my communication skills. Literature Review Description of communication Karanges et al. (2015) stated that people intends to communicate with each other in order to share their feelings, thoughts and emotions. These sharing of thoughts can be done through several media like verbal communication and non-verbal communication. Mayfield et al. (2015) highlighted that in verbal communication the thoughts and perception sharing is occurred through words; whereas, in non-verbal communication, the body language, facial expression and tonal quality represents the main motive behind the message sharing. Sigmar et al. (2012) state that the importance of communication is that a person can expand their knowledge base and can also know about different culture and traditional. However, Thill and Bovee (2013) argued that this difference sometimes raised problem and often leads to aggression and violence. Though effective communication can resolve this problem if people present their views on a matter and then agreed on a mutual taken decisions. Theories of communication Lasswells model of communication The Lasswells model of communication is introduced by the American political scientist Harold Lasswell in the year 1948 (Sapienza et al., 2015). This model highlight some important aspect of the communication that is who was the sender, what the message comprise that is sent by the sender, the type of channel used to transmit the message, who is the receiver and the effectiveness of the message on the receiver. Murphy and Sashi (2017) stated that these different aspects categorize the entire approach of communication as one-ay communication. Thus, McQuail and Windahl (2015) argued that the it is impossible to know what the receiver actually portrays and whether or not they desire to acknowledge something. This model is also effective for giving feedback in public relations. According to Lasswell, the sender that means who illustrates control analysis; however, what message is sent by sender refers to content analysis (Phutela, 2015). Eunson (2012) highlight that which channel is used for transmitting the message portrays the media analysis and to whom the message is send illustrates about audience analysis. Lastly, what effect on the receiver pointed out the theory of effect analysis. New Combs model of communication Theodore M Newcomb had introduced this model and it is also known as ABX model of communication. Bull and Brown (2012) portrays that this model illustrates that the communication plays an important role in developing a social relationship with the people living in the society. Some communication experts also depicted that the effective communication system adopted in a society, greater will be the state of equilibrium attained by the people. There are three important variable that is considered in this model- A, which is the sender, B, which is receiver and X, which is the policy or matter of concern. Conrad and Newberry (2012) stated that the model can be illustrated in triangular form: Geweke (2012) portrays that in order to sustain a relationship, people should communicate effectively and also follow a agreed upon matter of concern. The double arrow between the receiver and the sender shows that the communication is a two-way communication McQuail and Windahl (2015). Thus, it can be said that a sender can send the images to the receiver and the receiver on the other hand acknowledge to the sender. The sender A has the power to convince the receiver B regarding the perception that A agrees and if B agrees on the same the topic of discussion (X) will be successful. However, Schmidt et al. (2012) argued that if any one of the sender or receiver do not agree, some settlement has to be made on the topic of discussion (X) so that both A and B can agree. Importance of leadership communication skills Dima et al. (2014) stated that in a workplace, a leader have to be prominent in their communication skills. The prime reason is that sometimes followers need to follow the direction of the leader especially in critical situation or a situation of crisis. Conrad and Newberry (2012) also suggests that the communication that a leader should do with the subordinates should have to be consistent and related with the organizational vision and mission. There are some effective traits in leadership communication- significance, values, consistency and cadence. Significance- DeVito (2012) highlighted that the significance of a message refers to the content that address the present and future issue of the organization. This issue can be related with the working approaches of the team members, the workforce problem of the organization and the services that a company has to deliver. Values- Al-Fedaghi (2012) on the other hand stated that the value of the message refers the ability to address the vision and mission of the organization. Consistency- Moreover, if the delivered message always exemplifies the stated values and behaviors, the communication is said to be consistent (Baecker, 2013). Cadence- Lastly, the cadence refers the regularity and frequency of the conveyed message. The importance of this communication in leadership can be shown in the effectiveness of a leader based on the fact how many subordinate follow their leader. Cooren (2015) sated that the effective a leader can communicate with their team members, the probability of establishment of trust and dependency enhances. However, the dependency represents the clarification of the queries and problem that the subordinate are facing. Karanges et al. (2015) argued that the increased dependency may hamper the effect working ability of the people. Factor that enhance communication skills to become a leader 2.3.1.1 Understand the problem- A leader should know about the raised problem in the surroundings. Keyton et al. (2013) also stated that these leader should also evaluate the impact of the problem on people. They can also listen to the people or the followers and can also ask them their most preferred solution on the matter. 2.3.1.2 Play the role of a representator- An effective leader should jot down all the crucial points and then discuss it through their own perspective to the senior authority. Olson and Olson (2012) highlighted that this discussion should be specific on the raised problem so that the adversity can be overcome shortly. 2.3.1.3 Effective in non-verbal communication- This comprises of body language, facial expression and hand movements. Troth et al. (2012) portray that followers gain more trust on their leaders of they see that their leader intends to listen to their trouble and the leader has the desire to solve the problem. 2.3.1.4 Plan the words prior speaking- Followers always want a positive response from their leaders. Thus, the leaders should possess the quality to speak things in such a manner that the followers do not consider things in negation. Leaders also have to judge the followers reaction prior stating them something negative. Mishra et al. (2014) thus suggest that the leaders should showcase the activities or the initiatives for resolving the problem. In this way, the followers can see their leaders effort and do not go against them. One-to-one communication Golob et al. (2013) depicted that in most of the cases people hesitate to communicate in a group of people. However, sometimes communicating with a single person can also be difficult especially when that person is more knowledgeable or in high designation. Non-verbal communication plays a crucial role in one-to-one communication as it allow the person in opposite engaged through the entire period of discussion. Some strategies through which one-to-one communication can be improved are:- Accurate sending and receiving of message It is important to choose the topic carefully on which accurate information can be gathered easily. However, in case of an organization, accurate information on the project of the organizational data should have to be discussed with the person in front (Finlay-de Monchy (2015). The choice of word also matters a lot during one-to-one communication as only one person is listener and they listens all the gestures and words carefully in order to obtain the main motive behind the conversation. Focusing of non-verbal communication It is usual that the listener or the receiver noted all the body gestures while communicating to evaluate whether the sender actually enjoys the conversation or want the conversation to end quickly. Awad and Alhashemi (2012) thus stated that body motion or the kinesics should have to be generous and greeting enough to engage the listener. All the messages should have to make by proper eye-contact whenever necessary; otherwise, it will be very difficult for a person to understand that the conversation addresses them. The space during the conversation should have to be distant enough to make the listen comfortable. Finish the conversation in time Bonaccio et al. (2016) stated that if addressing many topic during the conversation is the reason for long meetings, the result is positive. However, if the reason is due to discussion of redundant data twice or thrice, the listener may not interested in the meeting and this may led to poor impression of the sender. There are many reason for discussing redundant topic that are less knowledge on the topic, no prior practice of delivering the speech and lack of concentration on the main issue (Anderson et al. 2015). This adversity can be resolved by listen down all the important points and then prepare a speech. Practice the conversation twice in order to get confidence to deliver the speech. Thus, this problem can be solved and the listener can easily engage in the meeting. Action Plan The two identified problem in this business report is lack of guiding people or convincing people regarding the selected solution. The second issue is inability of communicating in one-to-one meeting with higher designated person. This section presents a 6 month action to overcome the issue of delivering thoughts and suggestion in a group of people and attending one-to-one meeting with higher designated people. Problem to overcome Intended action to take Expected benefits to obtain Timeframe Deliver thoughts and suggestion in a group of people To attend course for understanding the leadership skills with the following course to be enrolled: 1. Management Skills This will help a person to manage people and deliver the prepared speech or conversation within a specific time. 1st Month 2. Public Speaking This will help a person to gain confidence in presenting the perception in front of pubic. 2nd Month 3. Emotional Intelligence This will help the course attendee to identify the thoughts and perception of others and then mould their speaking ability according to their priority in order to gain their trust. 3rd Month 4. Negotiations This course will help the person to negotiate on the thoughts and convince people to agree on their suggested ideas. 4th Month 5. Presentation Skills The word or the conversation can be presented through some presentation sessions in a meeting. This course will help a person to know all the aspects of a good presentation session and then deliver it to the audience. 5th Month 6. Conflict Management This will help the person to end the conflict among the subordinates and identify the areas through which conflict can be raised. Thus, the course will help in avoiding those situation and resolved the raised conflicts through transparent communication 6th Month Giving regular psychometric test based on leadership and communication in public This process will help to identify different areas based on which the leadership skills in group discussion or meeting is judged. These aspects can be focus with more effort that can help to be a great leader in future. 1st 5th Month Evaluate the scores with the mentors so as to assess the improvement and take feedback from them. This approach will help in identifying the areas that need to be improved. 3rd - 6h Month Attend one-to-one meeting with higher designated people Enroll in English communication speaking course English is an international language and this course will help a person to express their thoughts in this preferable language 1st 4th Month Join course for situational assessment that perform meeting session with higher personalities This course will help the course attendee to express their perceptions regarding a topic to the person in front of them. This person can be the principle of a school or the course mentor of the training academy. 3rd 6th Month Taking regular feedback from the mentors This feedback from the mentors will help the person to evaluate the competency and ability to utilize the concept that is taught in the courses. 4th 6th Month Table 1: Action plan (Source: Created by Author) Reference List Al-Fedaghi, S. (2012). A Conceptual Foundation for the Shannon-Weaver Model of Communication.International Journal of Soft Computing,7(1), 12-19. Anderson, J., Kuehl, R. A., Drury, S. A. M., Tschetter, L., Schwaegerl, M., Hildreth, M., ... Lamp, J. (2015). Policies arent enough: The importance of interpersonal communication about workplace breastfeeding support.Journal of Human Lactation,31(2), 260-266. Awad, T. A., Alhashemi, S. E. (2012). Assessing the effect of interpersonal communications on employees' commitment and satisfaction.International Journal of Islamic and Middle Eastern Finance and Management,5(2), 134-156. 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